Frequently asked questions

About Aurum Health Care

What sets Aurum Health Care apart from other back pain relief clinics?
Our team of experienced professionals set high standards far above what we see in most other chiropractic, massage or physiotherapy practices.

Each of our health care professionals and support staff are carefully selected based on their experience, knowledge, skills, manner and commitment to ongoing education to provide you with the highest quality care and best outcomes.

Read more on what makes Aurum Health Care in a superior league of its own.

Why did Aurum Health Care start?
Our commitment to high quality patient, practitioner and support staff care throughout the years of service while based in Castle Hill and Baulkham Hills, is the foundation of why patients demanded us to build our modern facility in Norwest. And once we were ready to open our doors, past patients found us again on their own to help solve and relieve their aches and pains.

The conception of Aurum Health Care is unique, as it is truly thought for and built for the patient, practitioner and support staff in mind so we can do our best work and serve.

HOW ARE OUR STAFF SELECTED TO WORK AT AURUM?
Each of our staff members are carefully selected. Each member undergoes a vigorous screening process involving police and working with children checks in addition to their formal education.

Being a family practice, we do our best to ensure that all our patients, practitioners and support staff are in a safe, fair environment and under the care of highly trained professionals.

Chiropractic
What is Chiropractic?
Aurum Health Care is an evidence-based practice and supports the definition of Chiropractic described by the Word Federation of Chiropractic in 2001 – Chiropractic is a health care profession concerned with the diagnosis, treatment and prevention of mechanical disorders of the musculoskeletal system, and the effects of these disorders on the function of the nervous system and general health. There is an emphasis on manual techniques, including spinal adjustment and other joint and soft-tissue manipulation.

Our Chiropractors can use a range of techniques including but not limited to:

  • Gentle minimal to non-rotational manual techniques
  • Instrument mobilisations
  • Electrotherapy
  • Musculoskeletal dry needling
  • Sports taping
  • Soft tissue, deep muscle releases

Chiropractic at Aurum Health care is at the highest standard. It is performed in a safe and effective manner to improve spinal and nervous system function.

What qualifications do Chiropractors at Aurum Health Care have?
Our Chiropractors have undergone five years of university level study and have earned a Masters in Chiropractic. They are board certified and are registered with AHPRA. They adhere to strict guidelines on the code of conduct as per board recommendations and practice policies.

Our Chiropractors exceed the recommended learning for continued professional development and are engaged in postgraduate studies to expand their knowledge with the latest advances in health care.

In addition to formal education, our Chiropractors have a vast amount of clinical experience and knowledge. They have helped many patients of all ages and fitness levels to be pain free and mobile. Every person is an individual, and with their clinical experience and expertise, they perform accurate assessments to customise treatment plans for the best patient outcomes.

How does Chiropractic treatment work?
Chiropractors are trained to assess how joints which includes muscles, tendons, ligaments, discs move and function.

When a healthy joint moves, it sends a signal into the spinal cord and into the brain letting the brain know that the joint moves in that direction. Conversely, if you want to move a joint, the brain then sends an electrical signal into the spinal cord, then to the joint to allow it to move in the direction you have chosen.

If a joint is restricted or injured either through degenerative changes or tissue damage, it doesn’t function well. This means the tension needed for muscles, tendons and ligaments for a particular movement is changed, and the overall joint position sense is altered. When you have an altered joint position sense, the messages into the brain are also altered which unfortunately increases your risk of injury and can create balance issues such as falling.

Our Chiropractors are experts in determining joint dysfunction to address discomfort. Using best evidence methods, they perform treatments involving a specific stretch of the ligaments and tendons in a precise direction to restore the movement in the joint. In this process, it is theorised to stimulate the joint and increase blood supply and nutrients to the damaged area and create a new movement pattern and awareness. This process is thought to override the pain sensation, making you feel better.

The grade of stimulation or movement performed is dependent on the integrity of a patient’s spine with many factors such as one’s bone density, stiffness and flexibility taken into consideration.

Is Chiropractic safe?
Chiropractic adjustments are safe, if performed by an experienced and registered Chiropractor such as our Chiropractors in Aurum Health Care.

The Chiropractors at Aurum Health Care perform a detailed history and assessment to select the best techniques so you receive the maximum benefits of care and reduce any potential adverse reactions. You will also be able to discuss any concerns with our Chiropractors before commencing any treatments.

Does Chiropractic treatments hurt?
Chiropractic treatments should not be painful.

Most patients find the sessions relaxing however everyone is different.
If the discomfort is ever too much, please always let your Chiropractor know so they can modify the technique to your tolerance level.

How many visits do I need to find relief?
We always strive to achieve maximum pain relief and benefits in the shortest amount of time.
Every person is wired up differently so individual results may vary depending on their health, fitness, lifestyle habits and compliance to recommendations and treatments.

However, the majority of patients report and experience noticeable pain relief immediately.
As a general rule, most patients with an acute injury (without underlying biomechanical problems) undertake treatment plans in the region of 1 – 4 visits. However, if there are underlying biomechanical problems, or if it’s a chronic condition, most patients need 8 – 12 visits.

The best way to receive the most effective care is to accurately find the problem and do your best to follow the recommendations of your trained practitioner.

Chiropractors at Aurum Health Care have extensive clinical experience in diagnosing and treating a range of complex cases and are committed to helping you achieve feeling and functioning at your best.

Physiotherapy

What is Physiotherapy?

Physiotherapists are health professionals who work in partnership with their patients to help people get better and stay well. Physiotherapy can help repair damage, reduce stiffness and pain, increase mobility and improve quality of life. 

Physiotherapists assess, diagnose, treat and prevent a wide range of health conditions and movement disorders through a variety physical methods including soft/deep tissue work (massage), heat treatments, electrotherapy such as ultrasound or TENS, exercise prescription.

Physiotherapists also work closely with GPs and other health clinicians to plan and manage treatment.

What qualifications must a Physiotherapist hold?

Most Physiotherapists have undergone a minimum of four years of full-time university level study and have earned a Bachelor in Applied Science (Physiotherapy). They are registered with AHPRA.

Physiotherapy at Aurum Health Care is at the highest level, as all health practitioners are encouraged to exceed the recommended learning for continued professional development. All practitioners must also adhere to strict guidelines on the code of conduct as per board recommendations and practice policies.

In addition to formal education, Physiotherapists at Aurum Health Care possess a vast amount of clinical experience and knowledge to ensure best patient outcomes.

Is Physiotherapy safe?

Physiotherapy is safe, if performed by an experienced and registered Physiotherapist such as a Physiotherapist in Aurum Health Care.

At Aurum Health Care, your Physiotherapist will perform a detailed history and assessment to select the best method to address your problem with minimal risk of adverse reactions. You will also be able to discuss any concerns with your Physiotherapist at our practice before commencing any treatments.

Does Physiotherapy treatments hurt?

Physiotherapy treatments should not be painful.

If the discomfort is ever too much, please always let your Physiotherapist know so they can modify the method used to your tolerance level.

How many sessions do I need to find relief?

At Aurum Health Care, we always strive to achieve maximum pain relief and benefits in the shortest amount of time.

Every person is wired up different so individual results may vary depending on their health, fitness, lifestyle habits and compliance to recommendations and treatments.

As a general rule, most patients with an acute injury (without underlying biomechanical problems) treatment plans can take anywhere between 1 – 4 visits. However, if there are underlying biomechanical problems, or if it’s a chronic condition, most patients need 8 – 12 visits.

The best way to receive the most effective care is to accurately find the problem and do your best to follow the recommendations of your trained Physiotherapist.

Massage
What are the benefits of massage?
Massage has been shown to provide a range of benefits. Most people report feeling calm and a sense of deep relaxation, but there’s also a range of physical benefits too:

  • Increased flexibility
  • Reduced tension
  • Pain relief
  • Improved circulation
  • Reduced stress hormones
  • Stimulation of the lymphatic system
  • Increased joint mobility

Massage Therapists at Aurum Health Care have extensive experience in treating a range of complex cases and are committed to helping you achieve optimum functionality and feeling your best.

What qualifications do Massage Therapists at Aurum Health Care have?
Aurum Health Care is home to highly trained and accredited remedial massage therapists. All Massage Therapists are accredited with a Diploma in Remedial Massage from a reputable institution, and are registered and recognised by all health funds.

In addition, every massage therapist is carefully selected and undergoes additional extensive training to provide you with the best results possible all within your comfort level.

Is Massage Therapy at Aurum Health Care safe?
Yes.

All our Massage Therapists are highly trained and skilled and undergo continued professional development. Massage Therapy at Aurum Health Care is conducted in a safe and nurturing environment.

Does Massage Therapy at Aurum Health care hurt?
Massage Therapy should not be painful. Our Massage Therapists are trained with techniques to provide a therapeutic benefit with minimal discomfort.

At any stage, if your massage is uncomfortable, please let the therapist know.

Do we have male and female Massage therapists?
Yes.

We have both male and female massage therapists. Please call 9899 1416 or go to ‘Book Online’ to find the time for your preferred therapist.

Do we perform pregnancy massages?
Our Massage Therapists are all trained in pregnancy and postpartum massage following the birth of your baby. A special pregnancy cushion is available to make the massage more comfortable and our nurturing approach ensures you are treated with care and consideration at such an important stage in your life.

We do advise receiving your pregnancy massages in the second trimester.

Location
Where is Aurum Health Care located?
We are at Suite 27, 11 Brookhollow Avenue, Norwest Business Park, Baulkham Hills.

Look for the brightly lit green ‘AV Jennings’ sign and we’re on the same level as visitor parking.
Due to current roadworks, it is best to use the roundabout on the east side of Norwest Boulevard, near Windsor Road towards Castle Hill.

Do you have parking available?
Yes.

There is plenty of parking at the building.
The visitor parking is on the same level as our practice, with two mobility parking bays.
If visitor parking is full, we also have allocated car spaces labelled ‘Aurum’ and they are near the entrance to the carpark.

Appointment
How do I make an appointment?
Appointments can be made by calling Aurum Health Care on 9899 1416 or alternatively you can make an appointment online by clicking here.
Do I need a referral from a doctor?
In Australia, Chiropractors and Physiotherapists are primary health care practitioners and no referral is necessary to see a Chiropractor or Physiotherapist for a private patient.

However, if you have been injured at work and have a WorkCover claim, been in a motor vehicle accident and have a Comprehensive Third Party injury claim or are seeking treatment through Medicare, you will need to see your GP prior to seeing either a Chiropractor or Physiotherapist.

If you are seeking care through the Department Veteran Affairs, some cardholders may not require a referral from your GP.

There is no need for a referral from your GP to make an appointment with the Massage Therapist.

When should I arrive to my first appointment?
Arrival time for your first appointment should be 10 minutes prior to your scheduled appointment time to complete Initial Consultation forms, or alternatively these forms can be emailed to you directly where you can print off, complete and arrive at your appointment time.
What do I bring to my first appointment?
At your first appointment you will need to bring completed Initial Consultation forms as well as any relevant imaging or medical reports such as X-rays, MRIs, CTs, operation reports.
Do the appointments run on time?
Appointments usually run on time.

We value our patients’ time and have efficient practices to minimise wait times. However, in some circumstances, unforeseen events may arise and we may be delayed.

If there is a delay, we always try to contact you to let you know to come a little later to avoid wait times.

What should I wear to my appointment?
Comfortable loose fitting clothing is preferred.
For Massage therapy appointments, disrobing will be discussed at your appointment.
What should I do if need to change an appointment?
If you need to change an appointment, please call us on 9899 1416 to avoid any cancellation fees.
Do we charge a non-attendance / cancellation fee?
At least 24 hours notice is usually required for a cancellation of an appointment.

Non-attendance or insufficient notice of cancellation does incur a cancellation fee.

Do we accept health insurance?
Yes.

All our practitioners are recognized and registered with all the private health funds and you’ll be able to claim on the spot with the HICAPS facility if you’re covered with the service by your health fund.

Do we have HICAPS facilities?
Yes.

We can process your private health insurance claim on site with your health insurance card and you’ll only have to fix up the gap fee. The gap fee varies between health funds and the level of cover you have with the fund. Ring your health fund if you would like to know how much they will cover.

Are our services covered by Medicare Australia?
Chiropractic and Physiotherapy are covered. You will need to visit your GP to see if you’re eligible for an Enhanced Primary Care or Chronic Disease Management Plan.
Still need help?
If you have any questions that are not answered above, please call 02 9899 1416.